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Instruction of cancellation

If you are an enterpriser for the purposes of §14 of civil law code (Civil Code) and act by end of the contract in exercise of your commercial or independent activity, the cancellation right does not exist. Is valid for consumer:




Cancellation right

You have the right to revoke this contract within fourteen days without giving reasons. The cancellation term amounts fourteen days from the day in which you or one third named by you, which is not the person who carry it, have or has taken the last product in possession.

To use your cancellation right, you must contact us (Protatec GmbH, Ziegelweg 12, 01640, Coswig; , Fax: 03523 53578 20) by means of an unequivocal explanation (e.g., a letter sent by post, fax or e-mail) inform about your decision to revoke this contract. You can use for it the enclosed pattern-cancellation form which isn't prescribed, nevertheless.

For the protection of the cancellation term it is sufficient that you send the communication about the exercise of the cancellation right before the cancellation term.

Results of the cancellation

If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us expensive type of standard delivery have), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in no case remunerations are calculated to you because of this payback. We can refuse the payback, until we have got back the goods again or have produced to you the proof that you have sent back the goods, depending on which is the former time.

You have to send back the goods immediately and, in any case, at the latest within fourteen days from the day in which you inform us about the cancellation of this contract to us or to hand over. The period is protected if you send the goods before the period of fourteen days. You bear the immediate costs of the return of the goods. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary to ascertain the nature, characteristics and functioning of the goods dealing with you.

    The right of withdrawal does not exist with the following contracts:
  • Contracts for the delivery of the goods which are not prefabricated and for their production an individual choice or regulation by the consumer are decisive or which are cut unambiguously on the personal demands of the consumer.
  • Contracts for the delivery of the goods which can fast go bad or whose expiry date would be fast crossed.
From cancelation locked out are all article samples, photo wallpapers there are not on stock, Lincrusta wallpapers, wallpapers and fabrics sold by the meter.


Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

  • To: Protatec GmbH, Ziegelweg 12, 01640, Coswig , Fax: 03523 53578 20
  • Herewith I / we revoke (n) (*) from myself (*) finished contract about the purchase of the following goods (*) / the production of the following service (*)
  • Order on (*) / receive on (*)
  • Name of the consumers (s)
  • Address of the consumers (s)
  • Signature of the consumers (s) (only with communication on paper)
  • Date

(*) stroke the Incorrect.
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