General terms of business1. Area of application
The following GTCT are valid for all orders about our on-line shop.2. Contracting partner, conclusion of the contract
The sales contract comes would be entitled with Protatec GmbH. With setting of the products in the on-line shop we hand in an obliging offer to the conclusion of the contract about these articles. The contract comes about, while you accept the offer about the goods contained in the basket of goods by clicking the order badge. Immediately on sending the order you receive once again a confirmation by e-mail.
A binding contract can come about already before as follows:
- If you have chosen credit card payment, the contract comes about at the time of the credit card charge.
- If you have chosen the method of payment PayPal, the contract comes about at the time of your confirmation of the payment order in PayPal.
- If you have chosen the method of payment direct bank transfer, the contract comes about at the time of the confirmation of the payment order to the SOFORT AG.
Plus for the quoted product prices forwarding expenses still come. You find out further details to the height of the forwarding expenses with the offers.
In our shop the following methods of payment are available to you:
With choice of the method of payment prepayment we call to you our correspondent in the purchase or and deliver the product after payment entrance.
The charge of your credit card follows with conclusion of the order.
You pay the invoice amount about the on-line supplier Paypal. You must be registered basically there or register only yourselves, with your access dates legitimise and confirm the payment order to us (exception if necessary guest access). You receive other tips with the order process.
We also offer direct bank transfer. Besides, we receive the transfer credit immediately. Through this the whole order process accelerates. You need for this merely account number, bank sorting code, PIN and TAN. About the secure, for dealers accessible payment form of the Sofort AG does not hire direct bank transfer automated and on a real-time basis a transfer in your on-line bank account. Besides, the purchase amount is transferred immediately and directly to the bank account of the dealer. By choice of the method of payment direct bank transfer a presatisfactory form opens at the end of the order process. This already contains our correspondent. In addition, are indicated in the form already the transfer amount and the intended purpose. Now you must select the country in which you have your on-line banking account and which give administer bank sorting code. Then you give the same dates, how with registration to the on-line banking (account number and PIN). Confirm your order by input of the TAN. Directly in the connection you receive the transaction confirmed. Basically every Internet user can use the direct bank transfer as a method of payment if he disposes of a free-switched on-line banking account with PIN/TAN procedure. Please, notice that at some banks the direct bank transfer is not available yet. Closer information whether your bank this service supported you receive here: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/
Pickup by the customer
We deliver only in the dispatch way. Unfortunately, a pickup by the customer of the product is not possible.
We do not deliver to packing stations.
Retention of title
The goods remain our property until full payment.
If goods are delivered with obvious transport damage, please complain such mistakes immediately possible the deliverer and please do not hesitate to contact us immediately. The failure of a complaint or contact has for your legal rights and their enforcement, especially your warranty rights no consequences. However, they help us to make our own claims against the carrier or transport insurance.
Contract text storage
We save the contract text and send you the order data and our GTC by e-mail. The terms and conditions can be viewed and downloaded from this page at any time. Your past orders can be viewed in our customer login.
The language available for the conclusion of the contract is German.
In the following you receive an instruction about the condition and results of the legal cancellation right with dispatch orders.