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Terms

General terms of business

1. Area of application

The following GTCT are valid for all orders about our on-line shop.

2. Contracting partner, conclusion of the contract

The sales contract comes would be entitled with Protatec GmbH. With setting of the products in the on-line shop we hand in an obliging offer to the conclusion of the contract about these articles. The contract comes about, while you accept the offer about the goods contained in the basket of goods by clicking the order badge. Immediately on sending the order you receive once again a confirmation by e-mail.

A binding contract can come about already before as follows:

  • If you have chosen credit card payment, the contract comes about at the time of the credit card charge.
  • If you have chosen the method of payment PayPal, the contract comes about at the time of your confirmation of the payment order in PayPal.
  • If you have chosen the method of payment direct bank transfer, the contract comes about at the time of the confirmation of the payment order to the SOFORT AG.

3. Forwarding expenses
Plus for the quoted product prices forwarding expenses still come. You find out further details to the height of the forwarding expenses with the offers.

4. Payment
In our shop the following methods of payment are available to you:

Prepayment
With choice of the method of payment prepayment we call to you our correspondent in the purchase or and deliver the product after payment entrance.

Credit card
The charge of your credit card follows with conclusion of the order.

Paypal
You pay the invoice amount about the on-line supplier Paypal. You must be registered basically there or register only yourselves, with your access dates legitimise and confirm the payment order to us (exception if necessary guest access). You receive other tips with the order process.

Direct bank transfer
We also offer direct bank transfer. Besides, we receive the transfer credit immediately. Through this the whole order process accelerates. You need for this merely account number, bank sorting code, PIN and TAN. About the secure, for dealers accessible payment form of the Sofort AG does not hire direct bank transfer automated and on a real-time basis a transfer in your on-line bank account. Besides, the purchase amount is transferred immediately and directly to the bank account of the dealer. By choice of the method of payment direct bank transfer a presatisfactory form opens at the end of the order process. This already contains our correspondent. In addition, are indicated in the form already the transfer amount and the intended purpose. Now you must select the country in which you have your on-line banking account and which give administer bank sorting code. Then you give the same dates, how with registration to the on-line banking (account number and PIN). Confirm your order by input of the TAN. Directly in the connection you receive the transaction confirmed. Basically every Internet user can use the direct bank transfer as a method of payment if he disposes of a free-switched on-line banking account with PIN/TAN procedure. Please, notice that at some banks the direct bank transfer is not available yet. Closer information whether your bank this service supported you receive here: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/

5. Pickup by the customer
We deliver only in the dispatch way. Unfortunately, a pickup by the customer of the product is not possible.

6. Pack Station
We do not deliver to packing stations.

7. Retention of title
The goods remain our property until full payment.

8. Transport damages
If goods are delivered with obvious transport damage, please complain such mistakes immediately possible the deliverer and please do not hesitate to contact us immediately. The failure of a complaint or contact has for your legal rights and their enforcement, especially your warranty rights no consequences. However, they help us to make our own claims against the carrier or transport insurance.

9. Contract text storage
We save the contract text and send you the order data and our GTC by e-mail. The terms and conditions can be viewed and downloaded from this page at any time. Your past orders can be viewed in our customer login.

10. Contract language
The language available for the conclusion of the contract is German.

11. Cancellation instruction
In the following you receive an instruction about the condition and results of the legal cancellation right with dispatch orders.


If you are an enterpriser for the purposes of §14 of civil law code (Civil Code) and act by end of the contract in exercise of your commercial or independent activity, the cancellation right does not exist. Is valid for consumer:
 

Cancellation right

You have the right to revoke this contract within fourteen days without giving reasons. The cancellation term amounts fourteen days from the day in which you or one third named by you, which is not the person who carry it, have or has taken the last product in possession.

To use your cancellation right, you must contact us (Protatec GmbH, Ziegelweg 12, 01640, Coswig; info@protatec.de, Fax: 03523 53578 20) by means of an unequivocal explanation (e.g., a letter sent by post, fax or e-mail) inform about your decision to revoke this contract. You can use for it the enclosed pattern-cancellation form which isn't prescribed, nevertheless.

For the protection of the cancellation term it is sufficient that you send the communication about the exercise of the cancellation right before the cancellation term.

Results of the cancellation

If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us expensive type of standard delivery have), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in no case remunerations are calculated to you because of this payback. We can refuse the payback, until we have got back the goods again or have produced to you the proof that you have sent back the goods, depending on which is the former time.

You have to send back the goods immediately and, in any case, at the latest within fourteen days from the day in which you inform us about the cancellation of this contract to us or to hand over. The period is protected if you send the goods before the period of fourteen days. You bear the immediate costs of the return of the goods. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary to ascertain the nature, characteristics and functioning of the goods dealing with you.

    The right of withdrawal does not exist with the following contracts:
  • Contracts for the delivery of the goods which are not prefabricated and for their production an individual choice or regulation by the consumer are decisive or which are cut unambiguously on the personal demands of the consumer.
  • Contracts for the delivery of the goods which can fast go bad or whose expiry date would be fast crossed.
From cancelation locked out are all article samples, photo wallpapers there are not on stock, Lincrusta wallpapers, wallpapers and fabrics sold by the meter.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

  • To: Protatec GmbH, Ziegelweg 12, 01640, Coswig info@protatec.de, Fax: 03523 53578 20
  • Herewith I / we revoke (n) (*) from myself (*) finished contract about the purchase of the following goods (*) / the production of the following service (*)
  • Order on (*) / receive on (*)
  • Name of the consumers (s)
  • Address of the consumers (s)
  • Signature of the consumers (s) (only with communication on paper)
  • Date

(*) stroke the Incorrect.

Payment Methods

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